Contact Us
A link to FAQ is provided below to help people who have questions about our website or service.
If FAQ cannot help you find an answer to your questions, please send your inquiry by email. We will answer your questions as soon as possible, but please understand that there may be delays.
Cancellation Request Form
If you cannot cancel your booking from My Page or Non member reservation confirmation, you can also cancel through the cancellation request form. The cancellation process is completed when you receive the confirmation email from the customer center. Notice- The cancellation fee is calculated based on when the customer center receives your cancellation request.
- JBL Pass cannot be canceled by email or through this form. Please cancel from My Page.
Call Us
If you have any questions about Japan Bus Lines' website or our services, please call our Customer Center.
Customer Center
(English and Vietnamese)
From Japan:
(050) 5805-0383
From overseas:
+81 (50) 5805-0383
Business Hours : Monday to Friday
10:00 am - 2:00 pm, 3:00 pm - 7:00 pm (Japan Standard Time)
Note
Your will be connected to the WILLER call center. When you make a call, please tell the operator you are calling from Japan Bus Lines website.