Cancellation fee

Cancellation fees vary depending on the bus plan you book. Please check the 'Cancellation Fee' on the reservation detail page.
Your reservation details can be found on My Page for Japan Bus Lines members or on the booking confirmation page for non-members.

Cases in which the cancellation fee applies

Besides cancellations, there are some cases in which cancellation fees apply when making changes.
Please note that the following changes are treated as a cancellation.

• When the number of passengers in a booking is reduced
• When an option is changed or cancelled
• When the type of passenger (student, adult) is changed
• When the sex of a passenger is changed
• When the boarding or arrival location is changed to a location where a different fare applies

Important

Please note that the cancellation fee applies to each passenger's change or cancellation.

Cases in which the cancellation fee does not apply

No cancellation fee will be applied to changes that are defined as changeable items for each bus plan.
Please check your booking details on My Page for Japan Bus Lines members or on the booking confirmation page for non-members to make any changes.